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FREQUENTLY ASKED QUESTIONS

Subscription and licence

When is the first charge made?

With either provider, the €199 annual subscription is charged after the 7-day free trial. Any applicable taxes are shown before you complete checkout.

How do I cancel?

Turn off renewal with the provider you used to subscribe. Cancelling before the trial ends prevents the annual charge; cancelling later stops the next annual renewal.

What happens when the subscription expires?

The licence and subscription-based right to use the software end if the subscription expires or is not renewed. DOCX documents already created locally remain on your computer.

How many computers may I use?

One subscription is licensed to one named user on one Windows computer personally used by that user. The same licence may not be used on another person’s computer, including a relative’s, colleague’s or client’s computer.